CANCELLATION POLICY

Vacation Policy (Meal Prep):

As a courtesy to Chef Adam Ivey and to ensure seamless scheduling, we kindly request a minimum of 2 weeks' notice if you will be on vacation and will not require your weekly meal prep service. Please notify us via text or email at chefadamivey@outlook.com. Failure to provide advance notice may result in your scheduled time slot being allocated to another customer.

Notice Required for Last-Minute Cancellations:

We value your commitment to Chef Adam Ivey and ask that you provide us with at least 48 hours' notice prior to any pause in service or cancellation of your scheduled session. Please inform us via text or email at chefadamivey@outlook.com. Failure to give the required notice will result in a late cancellation charge. In some instances, we may accommodate with a drop-off service (meal prep) or reschedule for a different day.

Cancellation Fees:

In the event of a cancellation with less than 48 hours notice prior to the scheduled session/event, a cancellation fee will apply.

For Meal Prep:

  • For standard half-day sessions, the cancellation fee is $300, which reflects our minimum service charge.

  • For full-day sessions, the cancellation fee is $500.

For Cooking Classes:

  • The cancellation fee is $300, our minimum service charge.

  • Note for Holidays/Long weekend events: Cancellation notice must be given 2 weeks prior to event to ensure time to rebook spot.

For Catered Events:

  • A cancellation fee of $500 plus the cost of any groceries already purchased will be applicable.

  • Note for Holidays/Long weekend events: Cancellation notice must be given 2 weeks prior to event to ensure time to rebook spot.

Chef Changes:

While we strive for consistency, unforeseen circumstances may arise that prevent Chef Adam from being available for your scheduled service. In such cases, we reserve the right to reschedule your slot, without any additional charge or liability to you.

We appreciate your understanding and cooperation. If you have any questions or concerns about this policy, please do not hesitate to contact us at any time.

Thank you for choosing Chef Adam Ivey as your service provider.